Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

1. How can I book a tour?

You can book directly via WhatsApp, social media, or through our website. Our team will confirm availability and send you all the tour details.

2. What payment methods do you accept?

We accept cash, bank transfers, credit or debit cards, and authorized payment links.

3. Do I need to book in advance?

Yes, we strongly recommend booking in advance to guarantee availability, especially during holidays and peak travel seasons.

4. Are the tours private or shared?

We offer both options: shared tours and private tours, depending on your preference.

5. What is included in the tour price?

It depends on the tour, but generally includes transportation, a professional guide, entrance fees to attractions, and assistance throughout the trip. Specific details are provided for each tour.

6. What should I bring on the tours?

We recommend comfortable clothing, suitable walking shoes, sunscreen, waterproof clothing (depending on the destination), cash, and your ID or passport.

7. Do the tours include travel insurance?

Our tours follow strict safety protocols and provide assistance during the experience. Some specific tours may include insurance, and this will be clearly informed in advance.

8. What happens if the weather is bad?

In case of adverse weather conditions, the tour may be rescheduled, modified, or canceled for safety reasons, according to our internal policies.

9. Can I cancel or change my booking?

Yes, you can request changes or cancellations according to our cancellation policy, which depends on the type of tour and the time of notice.

10. Where do the tours start?

Pick-up points vary depending on the tour. We generally offer hotel pickup within Baños or previously agreed meeting points.

11. Do the guides speak English?

Yes, we have bilingual guides in Spanish and English to assist both national and international travelers.

12. Is it safe to travel with your company?

Yes. Safety is our top priority. All tours follow strict safety protocols, regularly inspected vehicles, and trained staff.

13. Can children or elderly people join the tours?

Yes, many of our tours are family-friendly. However, some adventure activities may have age or health restrictions.

14. What happens if I arrive late to the tour?

We recommend punctuality. If you are late, the tour may continue as scheduled to avoid delays for other passengers.

15. How can I contact your company?

You can contact us via WhatsApp, phone, email, or social media. We respond as quickly as possible during business hours.